VIctoria, B.C.-headquartered Helm Operations reports that it has been awarded a major contract by Washington State Ferries (WSF) to replace its legacy crew dispatching system with Helm CONNECT – a modern, web-based
Photo: Washington State Ferries
VIctoria, B.C.-headquartered Helm Operations reports that it has been awarded a major contract by Washington State Ferries (WSF) to replace its legacy crew dispatching system with Helm CONNECT – a modern, web-based solution purpose-built for maritime operations.
The largest ferry system in the United States, Washington State Ferries operates 21 vessels on 10 routes and from 20 terminals. Helm CONNECT’s dispatching platform will transform WSF’s operations by improving the efficiency, consistency, and accessibility of processes and information to support the effective management of agency operations, as well as service delivery to the public.
The new system will optimize complicated processes such as watch/shift scheduling and dispatching, position and vacation bidding, training, and qualifications. Additional benefits include improvements to the transparency of the information, application data security, payroll auditing, and verification that agency policy and U.S. Coast Guard regulations are followed.
“This is more than a software upgrade — it’s a mission-critical overhaul,” said
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