Another tough quarter so RXO emphasizes its AI tools, spot market growth
Weisfeld took on the challenge in the company’s earnings call, saying the RXO AI results in the quarter were “transformational” that “(drive) improvements across four key pillars: volume, margin, productivity and service.”
He rattled off several of the areas where he said RXO has been using AI to improve performance. A new “proprietary AI spot agent will unlock an incremental market opportunity,” he said. There are “improvements in our pricing engine and in the quarter we extended pricing tools for the RXO platform.” RXO automated “thousands of training updates” through an AI tool and “delivered generative AI tickets to support customer sales and operations.” Theft prevention was aided by an “identity AI solution,” Weisfeld said.
Cutback in employees
Part of the C.H. Robinson success story with analysts is that it has continued to grow its business while using AI to see a reduction in its workforce. C.H. Robinson’s quarterly earnings disclose the number of total employees at the company as well as a breakout of its brokerage operation, North American Surface Transportation.
While RXO does not match that level of transparency, Wilkerson said on the call that brokerage headcount at the company had declined by a mid-teens percentage in the last 12 months while achieving a 19% increase in productivity. Productivity at brokerages is generally measured by volume or transactions per employee.
“Our streamlined operations will provide us with substantial operating leverage,” Wilkerson said.
Another key point RXO management noted in its prepared statements and on the earnings call is that what it said was its “late stage” brokerage sales pipeline was up more than 50% year over year, “strong momentum as we start 2026,” Wilkerson said.
“While bid season is not yet complete, we’ve seen some early wins,” Wilkerson said on the call. “The strength and makeup of our pipeline gives us confidence that we will resume truckload volume outperformance as early as the middle of this year.”
Truckload was a weak point for RXO in the quarter, particularly in comparison to growth in LTL. Truckload volume was down 12% year over year, and Weisfeld said it represented 74% of brokerage volume. But he said truckload volume had increased 500 basis points sequentially from the third quarter.
Weisfeld, in his interview with FreightWaves, said the growth of the LTL business at RXO–up 31% year-on-year–in contrast to the weakness in truckload because “a lot truckload customers come to use because LTL is such a pain point for them in terms of that freight, when you think about claims and damages, so let RXO be your easy button.”
Wall Street reaction
While RXO stock Friday morning declined at first in reaction to the report, it shifted higher later. RXO’s stock was up more than 1% at approximately 11:20 a.m., to $16.75. It is down about 19.7% in the last year. It traded as high Friday as $17.40.
A report from Deutsche Bank’s transportation team noted that the 130 basis point decline in RXO’s gross margins was better than the brokerage segments at J.B Hunt (NASDAQ: JBHT) and Knight Swift, (NYSE: KNX), which reported declines in their brokerage gross margins of about 500 and 200 points, respectively.
Deutsche also noted that the net loss of 7 cents per share was worse than the consensus forecast of 4 cents per share.
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