How Geopolitical Upheavals Are Reshaping Emergency Response Systems in 2024

Companies have created emergency operations centers (EOCs) to help them manage and bounce back from large-scale disruptions like natural disasters; critical capabilities in an increasingly uncertain world. These facilities combine up-to-date information gathering, situation assessments, and streamlined decision-making for effective and timely responses to developing supply chain disruptions. However, this well-established crisis management mechanism may no longer be sufficient.  A new risk stems from the geopolitical roller-coaster companies now face, requiring EOCs to be restructured to help them navigate this threat.

Established Models

Over recent decades, companies have learned how to deploy emergency response teams that are aligned with their crisis management needs.

For example, in my book The Power of Resilience: How the Best Companies Manage the Unexpected (MIT Press, 2015), I describe how Intel operated an EOC at each of its large, multi-billion-dollar facilities worldwide. The company also operated a Corporate EOC (CEOC) for executives. The CEOC, which included engineering, procurement, manufacturing, and logistics experts, played…

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