UPS Launches Initiative to Enhance Clarity in Import Fees
Source:
Dive Brief
Global Checkout is here to tackle those pesky surprise fees that frequently enough catch online shoppers off guard when ordering internationally.
Published March 26, 2025
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Dive Brief:
- The logistics powerhouse UPS has rolled out a new service that calculates all applicable duties and taxes for international online purchases right at checkout, as announced recently.
- this service, known as UPS Global Checkout, operates from 43 countries and ships to over 200 locations globally, including key markets across North America, Europe, and Asia. It adapts swiftly to changes in trade policies and tax regulations so customers can see the total cost before finalizing their orders.
- Kiel Harkness,VP of strategy for Europe and the Americas at UPS,shared with Supply Chain Dive: “We can adjust our systems almost instantly based on changing tariffs or taxes.This technology is what allows us to provide this guarantee.”
Dive Insight:
The aim of UPS global Checkout is to enhance clarity around pricing for international e-commerce transactions amidst a whirlwind of new tariffs and regulations. Shoppers frequently face unexpected import fees later on—something that can really dampen the joy of online shopping. By integrating this service into their checkout process, retailers can eliminate these surprises and encourage more sales.
“With this new feature,” said Kate Gutmann from UPS International Solutions during the announcement, “customers will have complete clarity about costs upfront—no hidden fees! This not only enhances customer satisfaction but also helps retailers increase their sales.”
This initiative could be a game-changer for small- to medium-sized businesses looking to expand internationally—a segment that’s crucial for both UPS and its competitor FedEx. While larger companies frequently enough have resources
