Sutherland unveils Insurance AI Hub to enhance operational scalability
Sutherland has launched Insurance AI Hub, an ecosystem designed to overcome challenges around return on investment and compliance when operationalising AI within the insurance sector.
This platform is distinct from general AI solutions as it is specifically trained on insurance workflows and adheres to regulatory demands.
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The hub encompasses AI agents for various insurance domains such as life and annuity, property & casualty (P&C), group benefits and specialty lines.
It aims to assist insurers in overcoming the common hurdle of proof-of-concept stagnation, enabling them to scale AI implementations.
Insurance AI Hub is designed as an ecosystem, with the infrastructure and models selected to serve insurance-specific use cases.
The hub has already shown positive results, with AI for Claims & Enrolment reducing processing times and leakage while improving claimant satisfaction.
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Connected Underwriting and Cognilink Document Intelligence have also demonstrated efficiency gains and cost reductions in their respective areas.
The modular architecture of the Insurance AI Hub allows insurers to adopt AI at their own pace while maintaining control over bias and regulatory compliance, including SOC 2, HIPAA and NAIC standards.
Sutherland Insurance, Banking and Financial Services CEO Banwari Agarwal said: “The Insurance AI Hub was built with insurance DNA from day one. It delivers scalable agentic automation that understands the industry’s complexities, integrates into fragmented IT environments, and provides measurable results – not just demos.”
In April this year, FINEOS, an Irish insurtech company, partnered with Sutherland to streamline absence and leave management for US employee benefit carriers using an AI-powered solution.
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