DHL Unveils Xcelerate: A New Era in Premium Airport-to-Airport Cargo Solutions

According to a recent announcement from DHL Express, the company has rolled out Xcelerate, a new premium service aimed at streamlining airport-to-airport cargo transport.This offering is tailored for customers who need speedy shipping solutions and top-notch service. With Xcelerate, clients can expect the quickest shipping options available, complete with guaranteed capacity and reduced transit times. The initiative is designed to cater to the changing demands of businesses looking for faster logistics alternatives while expanding DHL aviation’s international air cargo services.

This innovative product allows customers to receive instant booking confirmations under a guaranteed service framework, making it easier for last-minute shipments to be accommodated efficiently. It also prioritizes late cargo acceptance right before flights depart, ensuring that urgent shipments can still be dispatched on short notice—subject to availability—thus addressing immediate logistics requirements effectively.

Ingrid Raj, who leads Aviation Commercial at DHL Express, expressed enthusiasm about this new offering: “We’re thrilled to provide our cargo clients with a premium experience akin to what some airlines offer their passengers. This ‘must-fly’ option was crafted based on valuable customer insights and interdepartmental collaboration.” Paul Ennis, VP of Global Operations at DHL Aviation added that with Xcelerate’s launch, they are reinforcing their commitment to excellence by delivering unmatched flexibility and attention through an easy-to-use service model.

Xcelerate also guarantees priority release upon arrival at destinations; this means that even if shipments arrive later than others, they will be prioritized for retrieval first—boosting efficiency for all involved. A dedicated customer support team will manage each shipment from start to finish while providing proactive updates via email throughout the process for a smooth experience.

The rollout of Xcelerate not only broadens DHL’s product offerings but also aligns with it’s sustainability objectives by including a Sustainable Aviation Fuel (SAF) surcharge as part of its operations. This move supports their goal of achieving over 30% SAF blending by 2030 and aims towards net-zero emissions by 2050.