Emirates SkyCargo Partners with Kuehne+Nagel to Enhance Service Excellence

According to a recent publication by emirates SkyCargo, the cargo division of the largest international airline, thay are committed to enhancing customer experience by closely monitoring performance metrics that highlight their reliability in global trade.

As joining IATA’s Cargo iQ in 2018, Emirates SkyCargo has been on a mission to utilize data-driven strategies for performance management. They track over 90% of their shipments and consistently achieve top rankings among peers. As an exmaple, from January to April 2025, they boasted an impressive average score of 96%, placing them among the elite out of 30 airlines evaluated.

To uphold what they call the Emirates Gold Standard, this airline sets ambitious internal goals that surpass industry averages. Last year alone, an impressive 92% of shipments were transported as booked across their network; this figure soared to 98% for those departing from Dubai—far exceeding the typical industry rate of around 80%. By ensuring prompt and reliable delivery worldwide, Emirates SkyCargo enables businesses to operate more efficiently.

Moaza Al Falahi, who serves as Vice President for Cargo Customer Affairs and Service Audit at Emirates SkyCargo stated that “Customer-centricity is at our core.We strive for seamless connectivity across our extensive network while providing expert advice through our knowledgeable team.” She emphasized how their robust performance management system allows them to make swift adjustments when necessary to maintain dependable service globally.

The airline has solidified its dedication by entering into a Service Quality Agreement with kuehne+Nagel—a leading freight forwarder worldwide. This agreement outlines ambitious targets for timely deliveries during transit and includes key milestones like confirming shipment status updates upon arrival at destinations.

This partnership aligns perfectly with Kuehne+Nagel’s quality initiative launched in 2024 where both organizations aim high standards together with Cargo iQ—working collaboratively towards elevating industry benchmarks.

“Our collaboration with Emirates SkyCargo is rooted in shared values like quality and clarity,” saeid Thomas Reichmann, Global Air Logistics Carrier & Procurement Manager. “The signing of this agreement is pivotal in enhancing our joint efforts toward measurable excellence throughout the supply chain.” With clear performance indicators set up between both parties focused on continuous improvement, they’re creating significant value for customers globally.

Aiming to tackle transportation challenges across various sectors effectively, Emirates SkyCargo positions itself as a reliable partner amid evolving supply chains. Their experts frequently engage with clients to refine offerings tailored specifically for niche markets such as healthcare or aerospace engineering.A notable example is their recently introduced door-to-door delivery service called Emirates Courier Express which was developed after extensive consultations over a year before its launch—showcasing how customer feedback shapes product development directly.

Moreover, enhancing choice and versatility remains central within Emirate’s digital strategy; they connect directly not only with major global clients but also integrate seamlessly into popular digital marketplaces used widely by freight forwarders around the world ensuring accessibility wherever customers are located.

As it continues expanding its fleet while innovating new products aimed at reimagining logistics’ future landscape—the commitment towards delivering remarkable experiences will undoubtedly remain steadfast at Emirates SkyCargo!